WEBSITE UNDER CONSTRUCTION! For ORDERS or information please call (757) 483-0750 or E-Mail us at customerservice@thevelveteenrabbit.com
Welcome to The Velveteen Rabbit . . . a unique children's boutique. We pride ourselves in offering only the finest children's clothing, furniture and gifts. Our knowlegeable and friendly staff are always willing to answer any questions that you may have.

Street Address:

The Velveteen Rabbit
7386 Harbour Towne Pkwy. #19
Suffolk, VA 23435

Phone/Fax: (757) 483-0750

Store Hours:
Monday-Friday 10:00am - 5:00pm
Saturday 10:00am - 5:00pm

For quickest response, please e-mail us with any questions or concerns. If you prefer, you may call during our regular business hours.

E-mail Link
customerservice@thevelveteenrabbit.com

HOW TO SHOP:

Simply click on "add to cart" to put an item in your cart -this does not commit you to buying the item. After placing an item in your basket, you may either proceed to check out or continue shopping. You may remove anything in your basket at any time by clicking on "Remove" which is found next to the item in your basket. You may see your basket at anytime by clicking on "Show Cart". If you have any trouble ordering, please e-mail us and let us know - we will be glad to help you place an order. You may also phone in your order at (757) 483-0750.

PRIVACY POLICY:

We will not share any information that you provide. We may e-mail you with information we think you would be interested in. You may opt out of this service by clicking on the box on the information form when you register or place an order. Our site has a 100% secure server through Yahoo!Store to provide a secure shopping experience.

SHIPPING:

Orders received by 5:00 PM (EST) are normally shipped the next business day.

Shipping to Canada - Please note that we cannot be responsible for any import fees, duties or taxes.

GIFT WRAPPING:

Gift wrapping is available for $2.99 per item. We also enclose a handwritten card with your personal message. All price tags are removed and no invoice is included on gift orders.

SALES TAX:

Virginia residents add 5.0% sales tax.

BILLING:

Your account is not billed until we ship your order. After receiving your order we verify that the item is still available.

RETURN POLICY:

We offer a 14-day money back guarantee for non-personalized items in their original unworn condition with tags still attached. We cannot except worn, laundered or damaged merchandise for return or exchange. Shipping is not refundable. Personalized items are not returnable.

SALE MERCHANDISE: Sale merchandise is returnable within 14 days for store credit only.

**All holiday merchandise is considered final sale as of the date of the holiday.**

Please e-mail or call us to request an RA# for your return. Be sure to write your RA# on the outside of your box - returns without an RA# on the outside of the box will be refused. RA# are valid for 7 days. We advise using an insured carrier that includes tracking. All returns must take place within 14 days of purchase date.

Return to:

The Velveteen Rabbit 7386 Harbour Towne Pkwy. #19 Suffolk, VA 23435

Attn: Returns

We can only credit the card used for the original purchase. We will be happy to issue a store credit if you prefer.

Shipping charges are non-refundable. Therefore, shipping charges will be subtracted from your puchase credit.

Size exchanges or exchanges for other merchandise are treated as a new order. Simply order the new item online, we will process the new order and ship it promptly. Your account will be credited when we receive your authorized return.

25% RESTOCKING FEE:

Any returns that we may accept at our discretion that do not meet the above criteria will be subject to a 25% re-stocking fee. We sincerely regret having to implement this policy!